Crucial Conversations: Tools for Talking When Stakes Are High, Third Edition - Kerry Patterson

n nThis New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.n nThe book that revolutionized business communications has been updated for today's communication challenges. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mas…

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