Difficult Conversations: How to Discuss What Matters Most - Douglas Stone

From the Harvard Negotiation Project--which brought you the megabestseller GETTING TO YES--this practical guide will help you handle your most difficult conversations with confidence and skill n nWhether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying No, I'm sorry, or I love you, we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. nThis book can help. Based on almost thirty y…

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