Raving Fans!

With a new foreword by Ken Blanchard n n n A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. n n n Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. n n n Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision,…

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