Dealing with Difficult People - Harvard Business Review

n nLearn how to deal with difficult colleagues and clients.n nAt the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?n nThis book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.n nBooks in this series are based on the work of experts including: n n- Daniel Goleman n- Tony Schwa…

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